ListIt Privacy Policy
Applies to the ListIt customer app and the ListIt Helper app (together, “ListIt”, “we”, “us”).
This policy describes what information ListIt collects, why, and how it is used, across both the customer app (used to request help with tasks) and the ListIt Helper app (used by approved helpers to accept and complete those tasks). By creating an account, you agree to the collection and use of information as described here.
1. Information We Collect
Account information
- Name and phone number, collected when you create an account (verified via SMS one-time password).
- For helpers: the information submitted during signup, and your approval status.
Location information
- Precise location, collected when you send or respond to a task request, so nearby helpers can be found and so the customer can see the helper's live position while a task is active.
- ListIt does not track location in the background when the app is closed — only while the app is open.
Task and message content
- The task details you enter (what you need help with, and any location notes).
- Messages sent between a customer and a helper within the app's chat, for the duration of a task.
- When a helper buys something on your behalf, a photo of the bill and a photo of the vendor's payment QR code, shared in the task chat so you can pay the vendor directly. ListIt does not process or hold that payment — see our Terms and Conditions for details.
Payment information
- ListIt does not directly collect or store your card, UPI, or bank account details. Payments are processed by Razorpay, our payment gateway provider, under their own privacy and security practices.
- We do store the amount, timing, and status of each payment and payout for our own records.
Device and technical information
- A push-notification token, used only to alert you about task activity, and basic device information needed to operate the app.
2. How We Use Information
- To match customers with nearby available helpers.
- To let a customer and helper coordinate a task (chat, calls, live location, navigation).
- To calculate and process payments and helper payouts.
- To review and approve helper applications.
- To maintain the security and reliability of the service, and to investigate misuse or disputes.
3. How We Share Information
We share information only as needed to provide the service:
- With the other party to a task. A customer and their assigned helper see each other's name and, for the duration of an active task, phone number for calling and live location where applicable.
- With Razorpay, to process payments and helper payouts.
- With Exotel, our telephony provider, to connect masked voice calls between a customer and helper without exposing either party's real phone number to the other.
- With Google (Firebase and Google Maps Platform), who provide the backend infrastructure, notifications, and mapping and navigation features ListIt runs on.
- If required by law, or to protect the rights, safety, or property of ListIt, our users, or the public.
We do not sell personal information.
4. Data Retention
We retain task and payment records for as long as needed for accounting, dispute resolution, and legal compliance. Chat messages are tied to a specific task and retained alongside that task's record. You can request deletion of your account as described below.
5. Your Rights and Choices
- You can review and update your name and contact details from within the app.
- You can request deletion of your account and associated personal data any time — from inside the app, or without it via our account deletion page. Some records, such as completed payment and payout history, may be retained where required for legal or accounting purposes.
- Location access can be turned off in your device settings, though this will prevent core features — finding, or being found by, helpers — from working.
6. Data Security
We use industry-standard measures, including encryption in transit, to protect your information. No system is completely secure, and we encourage you to keep your device secure.
7. Children's Privacy
ListIt is not directed at, and should not be used by, anyone under 18 years of age. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this policy as ListIt's features change. Material changes will be reflected by an updated effective date at the top of this page.
9. Contact Us
Questions about this policy or your data can be sent to hemanthsaian@gmail.com.
Business entity: LISTIT.
See also our Terms and Conditions.